Return & Exchange

We always want you to enjoy using ButterflyVPN products. If you meet any issues when using the products, please contact us at info@butterflyvpn.com. But if you are still not satisfied with it, we are here to help you make a product exchange or return for refund.

 

Please follow the below steps: 

1. Contact us at info@butterflyvpn.com to get a RMA number for return or exchange.

2. Fill out the form below to let us know the reason for your return or exchange.

3. Pack your product in a sealed box with the order number(required) and ship it to our warehouse:  218 Turnbull canyon Rd. Unit B, City of industry, CA 91745, U.S.

4. Once your product has been received by our warehouse, we will issue you the refund or ship out a new replacement within 7 business days.

*For refund orders, you will receive the amount to the same method used to make the purchase in an estimated period of 5-14 days, depending on your bank.

*For exchange orders, you will receive a replacement order confirmation with tracking code in your email once we ship out your replacement.

 

Return address: 218 Turnbull Canyon Rd. Unit B, City of industry, CA 91745, United States

 

Thank you for your patience! 

 

Please complete the form below

Marketplace
Purchase Date
Purchase Date
Expected Solution *
Reason for Return *
Please provide your full name and detailed address.
Your shipping carriers