I. Delivery Info

Taiwan, Hong Kong, Macau:

  • SF Express, arrival in 3-5 days.

The United States:

  • DHL or USPS, arrival in 3-7 days.

Other countries:

Please select your country after adding to the cart: DHL or other carriers, arrival in 5-14 days. Please fill in the detailed address and we will arrange the shipping of your order as soon as we can.

Please contact info@butterflyvpn.com if your countries is not in the list.

*Orders will not be handled on Sunday.

 

II. Order Change

If you have filled in the wrong info in the order, especially errors in the address, phone or email, please send the order number and change requirement to info@butterflyvpn.com within 2 hours.

If the wrong order has been shipped, please contact customer service for 14-day return or refund. We will refund you after receiving the returned product (excluding postage) to you.

 

III. Return & Refund Policy:

14-day money back guarantee. One year guarantee for hardware repair and replacement. Please contact info@butterflyvpn.com with your order number and request.
 

VI. Product Choice

Butterfly Traveler is specially designed for travelers, where they can build their own wifi network on the go, intelligent mode and self mode for ip address supported.
Butterfly Home supports wired and wireless connections, suitable for home and office uses, intelligent mode and self mode for ip address NOT supported for now.

The speed of the above two devices is subject to the speed of the original network, up to 300mbps.

 

V. The current package already contains a 3-year subscription fee.

The current package already contains a hardware cost and 3-year subscription fee. After 3 years, the account can still be used with subscription. The monthly cost for subscription will be $1.99.

 

VI.Tracking of the Delivery

When our products are sent out, you will receive the order number in the email address you filled in during shopping. If you have filled in the wrong e-mail, please contact our customer service to make changes in order to track the delivery of your order.

In some cases, due to the temporary change of the carrier company, the notice will not correspond to the actual situation. Therefore, we have listed the regular carriers in tracking websites here for your info:

The United States:DHL,http://webtrack.dhlglobalmail.com/

USPS:https://tools.usps.com/go/TrackConfirmAction_input

The United Kingdom: RoyalMail ,http://www.royalmail.com/

Austrlia:Auspost,https://auspost.com.au/parcels-mail/track.html#/track

Canada:Canada Post, https://www.canadapost.ca/web/en/home.page

Japan:Sagawa Express,http://www.sagawa-exp.co.jp

Korea:EMS,http://www.ems.com.cn

New Zealand:New Zealand Post: https://www.nzpost.co.nz/tools/tracking/

Or:    https://cardtocall.courierpost.co.nz

Singapore or Malaysia:Ninja Van, https://www.ninjavan.co/my/app/#/

Hong Kong, Macau and Taiwan:SF Express,http://www.sf-express.com/cn/sc/

If you still can not get the information, please go to the customer service email at info@butterflyvpn.com. For any order questions, please begin the subject line with your "#Order No.".